We are committed to developing excellent, accessible public services keeping our customers at the heart of what we do. This includes providing more online services with over half of the public now accessing our website via smartphones/tablets as well as delivering services differently where there are benefits in doing so.  Internally, we are committed to redesigning our systems to work smarter and be more efficient.

Our plans include:

  • Implementation of a new internal system to modernise finance, HR and procurement systems
  • Continue to promote ‘channel shift’, encouraging customers to communicate with us through online facilities.

Read more about our Corporate Transformation programme

See our current performance

We need your views

We want your views on how we can continue to improve services in this area during a time we have less money available. Give us your ideas below.

All of your feedback will inform the financial planning process and the Corporate Transformation programme.   

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